Transfer Policy
If you would like to transfer tickets or a package to another name, please follow these steps:
- The original purchaser must forward the original purchase confirmation email to Nathan Feuerberg at nathan@sanmiguelwritersconference.org.
- In this email, the original purchaser must specify the full name and email address of the person to whom the transfer of tickets or packages will be made.
- Nathan will transfer the order to the new name and will send a new confirmation e-mail to the new owner with the e-tickets attached.
Notes: Only completed transactions (paid in full) are transferable. If unpaid tickets are canceled, these tickets will be sold to the public. Tickets will be transferred only with the written consent of the original buyer. The San Miguel Literary Sala is not responsible for any exchange of money. Any exchange of money is the responsibility of the two parties.
Cancellation Policy
The number of slots available in our workshops is limited, and we greatly appreciate when customers who cannot attend notify us in advance so that we can invite other people to attend. If you have purchased tickets or packages and cannot attend, please notify the San Miguel Literary Sala by writing to Nathan Feuerberg at nathan@sanmiguelwritersconference.org.
Refund Policy
Refunds will be issued only within 48 hours of payment. Inquiries should be sent to: nathan@sanmiguelwritersconference.org.
Who we are
Our website address is: https://sanmiguelliterarysala.org.
Who we share your data with
Periodically we export our data to our mailing list, which is kept in ConstantContact. We only share information with programs under our umbrella. For example if you register for a Poetry Café event, your email address is added to the Poetry Café email list and the Literary Sala email list.
If you register to a Zoom event, your name and email will be sent to Zoom so the links can be sent to your email address.
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
For users that register on our website (if any), we also store the personal information they provide in their user profile for as long needed for the purposes for which we collect and use it, and we are not legally required to continue to keep it.
All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you.
This does not include any data we are obliged to keep for administrative, legal, or security purposes
What we collect and store
We collect information about you during the checkout process on our store.
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Products you have bought: we keep track of membership, and to maintain links to virtual products, such as recordings
- Location, IP address and browser type: we’ll use this for purposes such as deciding where to place ads
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, email address, phone number, payment options and account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments
- Set up your account for our store
- Improve our store offerings
- Send you marketing messages, if may choose to unsubscribe at any moment by using the link provided in all our messages
- Decide where to place Facebook ads by looking at location data
- Send you link to online events
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. This includes your name, email address and other billing information.
We will also store comments and messages received through our contact form, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
Payments
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. By default, PayPal does not share your financial information (with the exception of a transaction number required to finalize the order) with us.
Please see the PayPal Privacy Policy for more details.