FAQs

ONLINE EVENTS/WORKSHOPS

When do I get my links?

Your links are sent out as soon as you register and payment has been received.

I don’t see the links on my inbox?

All the links are being sent through Zoom. If you don’t see the links please search for this email address: no-reply@zoom.us. Do check all your folders, including your spam/junk folder.

If you email is managed by an organization or you have your own url please refer to this article:
https://support.zoom.us/hc/en-us/articles/360032808951-Not-Able-to-Receive-Email-Messages-from-Zoom.

I tried the steps above and I still can’t find my link or I deleted my link, can you resend it?

Please contact events@sanmiguelliterarysala.org and we’ll resend the link.

Will you be sending out reminders?

Yes. For workshops we usually send out a reminder about an hour before the start of the workshop. For events, you will receive two reminders, one day before and one hour before the event.

Will you be recording the events/workshops?

No, all events/workshops will be live.

I’m a Supporter, how do I access the workshop discount?

You need to sign in to your Supporter account before adding the workshop to the cart.

Where can I find the handout for my class?

You will get a download link in the email with your Order Details and you can also find it under your Store Account. Please note that not all instructors use a handout.

Do you accept check payments?

No.

MAILING ADDRESSES

MP3 RECORDINGS

What is the format of the files I will be downloading?

The recordings are MP3 files. They are audio only.

I have a coupon code, how do I redeem it?

1. Once you are done selecting all your items, click on View Cart.
2. On the Cart page type the coupon code (including dashes). The coupon card has a guide that tell you which characters are numbers (0, 1) or letter (0, l).
3. After you type the code, click on Apply Coupon, at this point your cart total will be zero.
4. Click on Proceed to Checkout.
5. On the next page, provide all your information. If you are asked to set a password, please write it down and save it.
6. Click on the button at the bottom to continue.
7. On the next page you’ll see your Order Details.
8. Click on the download links (hightlighted text). Do not close the window until you are done. Where the downloads go to depends on your device settings.

How do I get back to the download links?

1. Go to: http://sanmiguelliterarysala.org/my-account/

2. On the Login box type your username (or email) and password and click the login button. If you don’t know your password, you can click on the reset option, or you can contact us.

3. On the next page you’ll see your Recent Orders, click the View button or the order number.

4. The next page will have the Order Details with the download links. Click on the file names with the .mp3 extension. The file names will be similar to this: 104_MOORE_THIN+SENTENCES+.mp3

Can I play the recordings on an iPad?

Yes, the iPad can play MP3s, but you must be familiar with how your device works since you’ll need to get the file to iTunes. Please read all the information below before purchasing. If you don’t know how to do any of these steps you will need to procure your own technical assistance.

If you have access to a laptop or desktop computer:*

1. Download the MP3 file(s) using your laptop or desktop computer.
2. Add the file(s) to iTunes.
3. Sync the iPad.

If the iPad is your only device:*

1. Install a file manager app (search in the app store) if you don’t have one.
2. Download the MP3 file(s).
3. Using the file manager app, search for and move the file(s) to Dropbox.
4. Sync your iTunes.

You can find more information here: http://lifehacker.com/5715126/how-to-sync-itunes-across-all-your-computers-with-dropbox

* These instructions are meant to be a guide only.